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Q) How many people can stay in your Orlando Vacation Home?
A) The villa has one American king size bed, one American queen size bed and two x 2 single bedrooms, a pull out double bed settee plus a fold away cot and a wooden folding crib so can therefore accommodate 10 people plus an infant comfortably.

Q) Are you close to Disney and the other parks?
A) The villa is only around 10 minutes from Walt Disney World,  about 20 from Sea World  and Universal 30 minutes. This is one of the major reasons this is such a sought after area.

Q) How far away are the airports?
A) Orlando International airport is approx 18 miles away and will take about 30 minutes, Sanford Airport is 40 miles away and takes about 55 minutes. The journey to the villa is mainly on Highways which make it easy for first time drivers abroad to get used to the roads. Whilst Sanford is further away it is a much smaller airport and therefore quicker to get through immigration and collect your hire car.

Q) Is your Orlando Vacation Home near any Shops/Evening Entertainment Venues?
A) Lake Berkley is situated directly behind Medieval Times, an evening entertainment jousting dinner show and a 24hr Walmart to the other side, which sells practically everything inc food, drinks, clothes, electrical goods, sporting goods, household items, games, souvenirs, Disney merchandise, there's even a McDonalds in there in case you get hungry while shopping.
Within a 2 miles radius on the 192 there are many shops and entertainment venues such as golf shops, crazy golf sites, souvenir shops, sport shops, bowling alley,s clothes/shoe shops. For shopping centers there is Osceola Mall, Orlando Premium Outlets Mall, Florida Mall and if you're feeling a bit flush the Millenia Mall at the top of International Drive.

Q) Is your Orlando Vacation Home near any good restaurants?
A) There are most chains of restaurants as well as good independent restaurants very close by on the 192.Fast food restaurants are exactly that fast mass produced cheap and cheerful, MacDonalds, Wendys, Long John Silvers, Burger King etc.  IHOP, Dennys, Perkins etc are mid range American diner type – great for breakfasts/lunches. There are a number of All You Can eat type, Ponderosa, Cicis and our personal favourite Golden Coral. A little more up market but still reasonably prices are restaurants such as Tony Roma's for Chicken & Ribs, The Olive Garden for Italian and the Bahama Breeze for Caribbean, our favorite being Outback for steaks but bear in mind that all portions are huge so think twice before ordering that starter/appetizer.

Q) Is your Orlando Villa non-smoking?
A) Yes absolutely, I'm afraid that smoking is not allowed within the villa which is fitted with smoke detectors, however smoking is permitted outside on the pool area (Please dispose of your cigarette ends responsibly).

Q) Does your Home Owners Association allow pets?
A) No, Visitor/Guests Pets are no longer allowed on Lake Berkley, no matter how well behaved.

Q) How often is the pool cleaned & do we need pool heating?
A) The pool is maintained on a weekly basis. We recommend pool heating for the months October through to April; this is available at an extra cost and must be ordered on booking. If you choose to pay for pool heat, to maintain a constant temperature it is advised you replace the provided plastic pool cover each night.

Q) What temperature does the pool reach with electric pool heating?
A) The pool temperature is set to approximately 85 degrees (if you follow the above practice of replacing the pool cover nightly).

Q) Do the Florida Holiday Homes have pool area alarms?
A) Yes all exit doors/windows onto the pool deck from the main house have mandatory alarms.  Please note that there is no fence around the pool from the pool deck, so supervision of children at all time while outside is advised, although we do have a pool guard alarm that is available subject to indemnity.

Q) Is the pool area overlooked?
A) Absolutely not, We enjoy totally unrestricted views over the 14 acre lake, there is privacy hedging to protect you on both sides of the neighbouring properties and as our villa nestles between two other single story properties, there is no possibility of being overlooked either from above, so you are totally secure in enjoying the total freedom of privacy, (although a word of caution - outside nudity is not allowed on Lake Berkley).

Q) Do I need to bring my own towels?
A) No, both bathroom towels and pool towels are provided along with a large selection of bed linen. The beds will be made upon your arrival but if you wish to change the sheets during your stay then the laundry facilities of a washing machine and tumble dryer are available for your use.

Q) My flight arrives late so can groceries be provided for our arrival?
A) Yes we can offer a welcome pack of groceries at $20 plus the shopping receipt price.  Our management company is happy to obtain a basic shopping list at your request and have it available in the villa for your arrival. However as Lake Berkley is directly behind a 24 hr Walmart you may choose to collect your own supplies as you pass.

Q) How do I find the Vacation Rental and gain access?
A) On receiving the full balance, which is due 10 weeks before you arrive, we will e-mail you with full directions and address to your Holiday Home. Access to the Vacation Rental is via a unique digital code on the front door and we will provide you with the access codes so upon arrival you just go straight to your Holiday Accommodation, there is no need to visit our management company or to carry keys during your vacation.

Q) Is there a BBQ?
A) There is extra large Park charcoal Barbeque, outside the pool cage overlooking the lake for your personal use.  Should this not be cleaned after use the our management company will apply a $50 cleaning charge out of your deposit.

Q) Who do I contact if I have any questions/problems during my stay?
A) Our responsive management company are just a phone call away and available 24hrs a day in an emergency and 9-5pm for general enquiries.  You will be provided with a contact number prior to your stay, but their details can also be found in the villa just to be safe.  

Q) Is the villa fully licensed?
A) Yes our property is fully licensed for Short Term Rental.

Q) What is ESTA?
A) ESTA stands for Electronic System for Travel Authorisation. All travellers to the US are required to complete an online ESTA application prior to travelling. This replaces the US visa waiver program and without it you won't be able to enter the USA. To apply visit the official ESTA website.

Q) How do I book your Villa?
A) Contact Us via email or phone us as per our contact page.
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Q). When is garbage collected?
A). Normal waste is picked up on Monday & and recyclable products on Friday. There are separate bins for General and Recyclable waste.

Q). What phone service does the home have?
A) .The home has unlimited free local and nationwide USA and Canadian calling.

Q). Does the home have Internet Access?
A)  Yes - the villa has wireless broadband internet access for you to use free of charge. You will receive a user ID from us which will enable your laptop/handheld device to access the internet from within our home. Please consult the user guide of your laptop/handheld device on how to  access a user ID or SSID (service set identifier)
The Clubhouse also has an Internet Cafe with broadband internet access computers and printers – there is a charge for using this service.

Q). What Clubhouse amenities are available to us free of charge?
A). The use of the Clubhouse fitness room, heated spa and pool, childrens splash area, tennis courts, billiard/pool table, volleyball courts, barbecue area, foosball table,  children's playground, outdoor fitness area, basketball court and access to the lake are all free to use.

Q). Can you fish in the lake and what type of fish are there?
A). Yes. You can fish from the back of the home as well as from the dock. (As of May 23, 2007 there are approximately 2,400 Bluegills, 400 Large Mouth Bass, 400 Channel Catfish, and 400 Tilapia as well as turtles).

Q). Do you need a license to fish in the lake?
A). No, you don't need a license to fish since the lake belongs to the resort and is considered private property. You can purchase bait in Wal-Mart (located right outside of the resort) and find pamphlets on fishing tours in the clubhouse.

Q.) How do you accept payment?
A.) We accept cheques, direct bank transfers and also Paypal but do charge 3% for this service.

Q). Do you accept cheques in pounds or dollars?
A) Yes. We accept both. However we prefer direct bank transfers or checks in UK currency since international checks take 4 to 6 weeks to clear and this could delay the time it takes to get you a receipt.

Q) Why don't you say anywhere what the exact address of the home is?
A). Our home is managed by Exclusive Kissimmee Rentals, should you wish to contact them to verify the homes owner and existence, Once we have secured information from a prospective renter and have received their deposit, we then provide the exact address of the home as well as other important information about the home and the resort. We do this for your security as well as the security of those presently within the home. We are proud of the logical security steps we have in place and more so proud of the steps taken by Lake Berkley Resort to ensure you have a pleasurable stay. Safety and security is a matter we take very serious.

Q) We are on vacation, we don't read or listen to the news...a hurricane is approaching...what will we do?
A.) Once hurricane season begins in Florida, we are literally on "high alert" all of the time. We monitor / track any storms that may be approaching Florida or that have developed "nearby". We do not disturb your vacation if it is absolutely not necessary. Should there be a chance that a storm may be approaching which could place you and your family in jeopardy, our management company will notify you one way or the other way ahead of time, so that you can plan accordingly.
 
Q). Where do the owners of the home live?
A.) We live in between our house in Bramhall, Cheshire UK, and our holiday cottage in North Wales. We manage the caretaking of our Florida Villa with the help of our property managers and regular trips every couple of months to the villa to make sure it is well maintained and updated.